This policy explains how Dowen Estate Agents (Dowen, we, our or us) collects and uses personal information when you visit our website, use our apps, contact us by phone or email, register for property alerts or use our services. Dowen Estate Agents is the data controller. Our registered office is Jubilee House, York Road, Hartlepool TS26 9EN.
Under UK GDPR you have the right to access your data, have it corrected, have it deleted, restrict or object to processing, data portability, withdraw consent at any time, and complain to the Information Commissioner’s Office (ico.org.uk).
Directly from you through forms, registrations, valuations and appointments; automatically through cookies, apps, analytics and website logs; and from third parties such as HM Land Registry, solicitors, financial advisers, referencing and credit agencies, other agents and public sources.
To perform our contract with you (sales, lettings, valuations, viewings and transactions); for our legitimate interests (improving services, preventing fraud, managing customer relationships and website analytics); to comply with the law (anti-money laundering, tax and regulatory requests); and with your consent (property alerts, marketing, location services and tracking technologies).
We send marketing only where you have consented or the law allows. You can unsubscribe at any time using the link in our emails, by contacting your local branch or by emailing us.
We do not sell your personal data. We share it only where needed with solicitors and conveyancers, surveyors, referencing providers, contractors, property management and IT providers, identity verification services and regulators, all of whom must keep it secure.
We use limited profiling to recommend properties and send relevant alerts. We do not make solely automated decisions with legal effects without appropriate safeguards.
Essential cookies are set automatically. Non-essential cookies are only used with your consent. See our cookie policy.
Calls may be recorded for training, quality, complaint handling, fraud prevention and regulatory compliance.
We keep personal data only as long as needed to provide our services, meet legal obligations and resolve disputes, then delete or anonymise it securely.
Where data leaves the UK we use UK International Data Transfer Agreements, Standard Contractual Clauses or transfers to countries with adequate protection.
We use technical and organisational measures to protect your data against unauthorised access, loss, misuse, alteration and disclosure, and restrict access to authorised staff.
Our services are not directed at children under 13 and we do not knowingly collect their data without parental consent.
We are not responsible for the privacy practices of third-party websites or social networks linked from our site.
We update this policy from time to time. The latest version is always on this page.
Data protection: John Nicholson, john.nicholson@dowen.co.uk. Alternative contact: trudie.bowes@dowen.co.uk. Jubilee House, York Road, Hartlepool TS26 9EN.
Please contact us first so we can try to put things right. You can also complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, 0303 123 1113, ico.org.uk.
